# default > default knowledge base – help articles and documentation. ## Online Order - [Where is my order?](https://helpcenter.drybar.com/en_us/where-is-my-order-B1ZApS9XC.md): You can track your shipment via the FedExcom website using the Tracking Number provided in your shipment confirmation email If you dont receive your shipment - [When will I receive my order?](https://helpcenter.drybar.com/en_us/when-will-i-receive-my-order-Hy_GWaiQA.md): We do our best to process orders placed by noon Eastern Time Monday through Friday on the same day Orders received after that time or on the weekend will be - [Do you offer price adjustments?](https://helpcenter.drybar.com/en_us/do-you-offer-price-adjustments-Skm8ZToX0.md): If an item has gone on sale on drybarcom or received a price change within 14 days of your purchase date we will honor the price adjustment Please email co - [How do I change or cancel my order?](https://helpcenter.drybar.com/en_us/how-do-i-change-or-cancel-my-order-HJPRZzaQA.md): Due to the speed of our fulfillment processing we are not able to modify or cancel your order All orders are eligible for a full refund within 60 days per our - [What is the maximum quantity allowed for purchase on drybar.com?](https://helpcenter.drybar.com/en_us/what-is-the-maximum-quantity-allowed-for-purchase-on-drybar-com-r1xqCOmNC.md): Purchases are limited to quantities of 5 of each tool including kits and bundles that contain a tools and quantities of 10 of each styling product or accessor - [Will I be charged sales tax on online orders?](https://helpcenter.drybar.com/en_us/will-i-be-charged-sales-tax-on-online-orders-B19xGfpX0.md): Drybar charges sales and use tax according to federal state and local government guidelines Tax is calculated based on shipping address ## Shipping - [When will I receive my order?](https://helpcenter.drybar.com/en_us/when-will-i-receive-my-order-Hy_GWaiQA.md): We do our best to process orders placed by noon Eastern Time Monday through Friday on the same day Orders received after that time or on the weekend will be - [What shipping methods are offered?](https://helpcenter.drybar.com/en_us/what-shipping-methods-are-offered-BJkURdQVA.md): We offer three shipping options Standard Usually arrives 57 business days MondayFriday from the date of purchase Please note orders may take up to 7 - [Shipping terms and conditions](https://helpcenter.drybar.com/en_us/shipping-terms-and-conditions-rJ_CC_mNC.md): Severe weather may cause shipping delays We regret that we are not able to guarantee express delivery in the event of severe weather We currently only accept - [Are there days orders are not processed?](https://helpcenter.drybar.com/en_us/are-there-days-orders-are-not-processed-BkMM1KX4R.md): Our shipping centers are closed on US federal holidays Orders will not be processed or shipped on these days Memorial Day Independence Day Labor Day Th - [What if my drybar.com order arrived damaged?](https://helpcenter.drybar.com/en_us/what-if-my-drybar-com-order-arrived-damaged-ryPVkF740.md): Drybar will gladly replace any products ordered on drybarcom that were delivered to you damaged Please email contactdrybarcom with images of your pack - [What if my Drybar package is lost?](https://helpcenter.drybar.com/en_us/what-if-my-drybar-package-is-lost-HJCt1Y7NA.md): If your product shipment tracking displays no movement or displays delivered and has not been delivered please reach out directly to the shipment company to st - [How much do you charge for shipping?](https://helpcenter.drybar.com/en_us/how-much-do-you-charge-for-shipping-HJEnJFQEC.md): Ground Shipping 10 but most of the time its Free Expedited Shipping 15 Express Shipping 25 Orders containing aerosols cannot be shipp - [Do you ship to PO boxes?](https://helpcenter.drybar.com/en_us/do-you-ship-to-po-boxes-SJS2xtmVR.md): We can ship to PO boxes in the continental US via standard ground shipping only Orders to PO Box addresses are not eligible for expedited or express air - [Do you ship to Alaska or Hawaii?](https://helpcenter.drybar.com/en_us/do-you-ship-to-alaska-or-hawaii-BkGkZtQVR.md): Most of our products and tools can be shipped to Alaska and Hawaii with either expedited or express air shipping service As shipments to these locations requir - [Do you ship to APO/FPO addresses?](https://helpcenter.drybar.com/en_us/do-you-ship-to-apo-fpo-addresses-rJ8XKmNA.md): Unfortunately we are unable to ship to APOFPO addresses Settings Feedback - [Do you ship internationally?](https://helpcenter.drybar.com/en_us/do-you-ship-internationally-BJMUFQV0.md): Currently we only ship orders within the United States including Hawaii Alaska Puerto Rico Please note that expedited will automatically be applied for Ha ## Returns & Exchanges - [What is the return and exchange policy?](https://helpcenter.drybar.com/en_us/what-is-the-return-and-exchange-policy-ry_YZtmN0.md): Products purchased on drybarcom may be returned within 60 days of the ship date for a full refund or exchange We are not able to accept returns on purchases o - [How do I exchange a drybar.com purchase?](https://helpcenter.drybar.com/en_us/how-do-i-exchange-a-drybar-com-purchase-H18nF7EC.md): If you need to exchange for a different item please contact Customer Service at 800 6464479 Be prepared to provide your contact information address o - [How do I return a drybar.com purchase?](https://helpcenter.drybar.com/en_us/how-do-i-return-a-drybar-com-purchase-B1UlzY7VA.md): Call Drybar Products Customer Service at 800 6464479 Be prepared to provide your contact information address order number found on the packing slip in y - [How do I return a Drybar in-store purchase?](https://helpcenter.drybar.com/en_us/how-do-i-return-a-drybar-in-store-purchase-BJumMtQVC.md): Products purchased from a Drybar franchise shop location may be returned to any Drybar franchise shop location For more details visit drybarshopscom ## Refunds - [Do you offer price adjustments?](https://helpcenter.drybar.com/en_us/do-you-offer-price-adjustments-Skm8ZToX0.md): If an item has gone on sale on drybarcom or received a price change within 14 days of your purchase date we will honor the price adjustment Please email co - [What if my drybar.com order arrived damaged?](https://helpcenter.drybar.com/en_us/what-if-my-drybar-com-order-arrived-damaged-ryPVkF740.md): Drybar will gladly replace any products ordered on drybarcom that were delivered to you damaged Please email contactdrybarcom with images of your pack ## Promotions - [VIP Sign Up: Free Travel Size with Purchase](https://helpcenter.drybar.com/en_us/vip-sign-up-free-travel-size-with-purchase-H1pHzKmNR.md): Receive one 1 travel size hair product value up to 20 the incentive item with any purchase Offer valid 30 days post receipt of onetime use code - [Free Shipping](https://helpcenter.drybar.com/en_us/free-shipping-HkByQY74R.md): Free standard ground service shipping will be applied towards online purchases Offer is valid in the continental United States only Free Shipping refers to - [Free Beauty Samples](https://helpcenter.drybar.com/en_us/free-beauty-samples-HyMXYQNR.md): A free beauty sample will be added automatically to qualifying online orders Samples are subject to availability and cannot be exchanged One sample per custom - [Subscription Policy](https://helpcenter.drybar.com/en_us/subscription-policy-Bk2avJ50R.md): subscription policy If you elect to Subscribe and Save 10 the Program you will receive one or more of our products at the frequency you select We offer - [Choose Your Free Gift with Purchase $125+](https://helpcenter.drybar.com/en_us/choose-your-free-gift-with-purchase-125-rk8Rhn80el.md): - [Drybar Discount Program](https://helpcenter.drybar.com/en_us/drybar-discount-program-B1_BvrUul.md): Students Medical Professionals - [Detox Exclusive 2026](https://helpcenter.drybar.com/en_us/detox-exclusive-2026-BkcK_QAOZl.md): Offer valid from Wednesday 4302025 1200AM PST until Tuesday 5132025 1159PM PST The incentive items are subject to availability and cannot be exchange - [Free Gift with Detox Reset Collection Set Purchase](https://helpcenter.drybar.com/en_us/free-gift-with-detox-reset-collection-set-purchase-B17VsS6ox.md): Select to receive one free Dry Martini Microfiber Hair Wrap the incentive item with the purchase of the Detox Reset Collection Set Offer valid from Thurs - [Which Detox Dry Shampoo is Right For You? Quiz Offer](https://helpcenter.drybar.com/en_us/which-detox-dry-shampoo-is-right-for-you-quiz-offer-SJysbu03Wl.md): Select to receive 20 off your purchase of Detox Dry Shampoo Original Scent Full Size Detox Thickening Dry Shampoo or Detox Clear Invisible Dry Shampoo when l ## Gift Cards - [DRYBAR GIFT CARD TERMS & CONDITIONS](https://helpcenter.drybar.com/en_us/drybar-gift-card-terms-conditions-rJZwNFQNR.md): DRYBAR GIFT CARD TERMS CONDITIONS By using your Drybar Gift Card Coaster or Drybar EGift Card collectively the Drybar Gift Card andor the Drybar websi - [Do you sell gift cards?](https://helpcenter.drybar.com/en_us/do-you-sell-gift-cards-BJo4EFmEA.md): Yes Drybar gift cards are available for purchase in Drybar franchise shops Read more to learn about our gift card policy Read More - [How do I check my balance on a gift card or coaster?](https://helpcenter.drybar.com/en_us/how-do-i-check-my-balance-on-a-gift-card-or-coaster-Hy9iNK7VR.md): Please contact your local drybar franchise location for gift coaster or gift card balance information Unfortunately we cannot verify balances or reload gift - [How do I replace a lost or stolen gift card or coaster?](https://helpcenter.drybar.com/en_us/how-do-i-replace-a-lost-or-stolen-gift-card-or-coaster-ByX0NtXNR.md): Drybar gift cards and gift coasters will be sent to you in an activated state and will be ready to use upon receipt Therefore they should be treated like cash - [I notice you no longer sell gift coasters. Am I still able to redeem?](https://helpcenter.drybar.com/en_us/i-notice-you-no-longer-sell-gift-coasters-am-i-still-able-to-redeem-ryExStQVA.md): Drybar gift coasters are not redeemable online but they are redeemable in Drybar shops and do not expire We will continue to accept them ## Warranty - [What if I have a problem with my Drybar tool? Is there a warranty?](https://helpcenter.drybar.com/en_us/what-if-i-have-a-problem-with-my-drybar-tool-is-there-a-warranty-ByHMSYmEC.md): We hope you will not need it but just in case your Drybar tool is warrantied for two years from the day you purchase it For warranty issues please contact D - [LIMITED WARRANTY](https://helpcenter.drybar.com/en_us/limited-warranty-SkOEStXEC.md): THIS PAGE IS ONLY APPLICABLE TO UNITED STATES CANADA Not in the US or Canada Choose another location AustraliaNew Zealand Mexico or EU We hop - [What items have a warranty?](https://helpcenter.drybar.com/en_us/what-items-have-a-warranty-HyTvHtXN0.md): The following Drybar tools are covered under the limited twoyear warranty Baby Buttercup Travel BlowDryer Buttercup BlowDryer Drybar Reserve Ultralight - [Can I still submit a warranty claim if I do not have the original receipt?](https://helpcenter.drybar.com/en_us/can-i-still-submit-a-warranty-claim-if-i-do-not-have-the-original-receipt-SkCsrFQ4R.md): Proof of purchaseoriginal receipt must be supplied to validate the warranty period Additional details can be found in our warranty - [Can I receive Drybar credit for my warranty tool?](https://helpcenter.drybar.com/en_us/can-i-receive-drybar-credit-for-my-warranty-tool-By1_IF7V0.md): Drybar tools cannot be exchanged for Drybar credit Additional details can be found in our warranty - [Do I have to pay to ship my warrantied tool to Drybar?](https://helpcenter.drybar.com/en_us/do-i-have-to-pay-to-ship-my-warrantied-tool-to-drybar-BybCUKXNC.md): Drybar will cover any shipment costs related to warranty if they are being shipped tofrom the continental United States Additional details can be found i - [What is not covered by the warranty?](https://helpcenter.drybar.com/en_us/what-is-not-covered-by-the-warranty-r1RZ0OXNR.md): This warranty does not cover the following Normal wear and tear Damage due to misuse and abuse such as dropping incorrect voltage supply or neglect in saf - [How do I find the date code on my appliance?](https://helpcenter.drybar.com/en_us/how-do-i-find-the-date-code-on-my-appliance-S1VgEkwnJl.md): The date code can be found on the plug of your appliance and is a 4 digit code located on one of the prongs - [How should I submit the photo of my product for a warranty request?](https://helpcenter.drybar.com/en_us/how-should-i-submit-the-photo-of-my-appliance-for-a-warranty-request-HkJjD1Dhyl.md): When submitting a photo of your product with ## Tools & Accessories - [What items have a warranty?](https://helpcenter.drybar.com/en_us/what-items-have-a-warranty-HyTvHtXN0.md): The following Drybar tools are covered under the limited twoyear warranty Baby Buttercup Travel BlowDryer Buttercup BlowDryer Drybar Reserve Ultralight - [How do I use my Drybar hair tool internationally?](https://helpcenter.drybar.com/en_us/how-do-i-use-my-drybar-hair-tool-internationally-S1qXvK7VC.md): Most Drybar tools are intended for use only in the US and Canada with a standard 120V60Hz power supply The following tools SHOULD NOT be used outside of th - [What is not covered by the warranty?](https://helpcenter.drybar.com/en_us/what-is-not-covered-by-the-warranty-r1RZ0OXNR.md): This warranty does not cover the following Normal wear and tear Damage due to misuse and abuse such as dropping incorrect voltage supply or neglect in saf - [What if my product does not work anymore?](https://helpcenter.drybar.com/en_us/what-if-my-product-does-not-work-anymore-BkR8wtmNA.md): Please email contactdrybarcom with your purchase receipt and the issue you are experiencing so our team can assist you ## Liquid Products - [Are Drybar products cruelty-free or tested on animals?](https://helpcenter.drybar.com/en_us/are-drybar-products-cruelty-free-or-tested-on-animals-rk9tOtmE0.md): Drybar products are never tested on animals All products meet the Leaping Bunny standard and are certified crueltyfree Our crueltyfree choice means we do n - [Do Drybar products contain parabens, sulfates, or phthalates?](https://helpcenter.drybar.com/en_us/do-drybar-products-contain-parabens-sulfates-or-phthalates-ByghuFQNR.md): All Drybar products are free of parabens sulfates or phthalates Supporting our belief in making safe and effective products for all hair types we choose to - [Are Drybar products TSA approved?](https://helpcenter.drybar.com/en_us/are-drybar-products-tsa-approved-HkkYDFmEA.md): All minitravel size products are under 3 ounces and TSA approved - [Glossary](https://helpcenter.drybar.com/en_us/glossary-B12GKVn50.md): At Drybar our philosophy is simple Focus on one thing and be the best at it For us thats blowouts With that purpose in mind we are focused on providing t