# What if my Drybar package is lost?

> If your product shipment tracking displays no movement or displays delivered and has not been delivered please reach out directly to the shipment company to st

Source: https://helpcenter.drybar.com/en_us/what-if-my-drybar-package-is-lost-HJCt1Y7NA

Last updated: 2024-08-21T01:22:56.329Z

If your product shipment tracking displays no movement or displays delivered and has not been delivered, please reach out directly to the shipment company to start a claim under the tracking number for your order. Once the claim has been resolved, Drybar will either replace or refund your order. For questions, please reach out to our team via our [Contact Us](https://drybar-us-prod.kustomer.help/contact/contact-us-form-HJ6JdJrEC "contact@drybar.com")  form with your order information.